Shipping and Returns Policy
Our Shipping and returns Policy
1. Processing
Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays).
All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately.
2. Purchasing
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost.
3. Shipping
We ship nationwide. Please allow 5-7 business days for domestic shipping. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Peraki™ is not responsible for lost, stolen, incorrect address, or misplaced packages.
4. Returns and Exchanges
Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item. For returns/exchanges email our customer service department and we will be glad to assist. Items are only exchangeable if unworn, in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order.
5. Customer Service
Please send us an email to: info@perakiapparel.com
Frequently Asked Questions
Orders are packaged and shipped Monday – Friday only. Most orders are shipped within 5-7 business days, however, during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day.
As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately. The tracking will not update until the specific delivery option chosen has your package and has processed the package in their system.
Once packages have left and in the hands of the courier we have no control of the package. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by the courier.
If customers are shipped a different item, the incorrect item must be returned and we will send the correct item. Please be prepared to send a picture of the items you received for our records.
Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items and the items are in good condition. For a return/exchange email our customer service department.
